Start your journey to Korea with Trenvl

客户服务中心

我们为使用Trenvl服务时遇到的任何问题提供咨询。
我们重视客户的每一个小问题，并随时准备接收您的反馈。

常见问题

Product Support

What services does TRENVL provide?

TRENVL offers an all-in-one K-lifestyle platform for international users, including travel, cultural experiences, beauty and wellness services, Korean language programs, accommodation links, and medical tourism assistance.
Booking Support

How can I book a service on Trenvl?

You can book tours, beauty services, wellness programs, and medical consultations directly through the website. Simply select the service, choose your preferred date, and complete the booking form.
Other Inquiries

Does Trenvl provide multilingual support

Yes. Trenvl offers multilingual content and customer support for global users. Language options are provided depending on the service category and partner institution.
Other Inquiries

Are the partner clinics and service providers verified?

All partner clinics, tour agencies, beauty centers, and experience providers are reviewed and verified to ensure safety, quality, and a reliable customer experience.
Payment Support

What is the cancellation or refund policy?

Cancellation and refund policies vary depending on the service provider. Please check the policy listed on each service page before booking or contact customer support for assistance.

新闻

通知	Medical Asia 2025 – 15th KGMSA & Asia Medical Service Awards

咨询

旅游咨询

旅游评价

[Health & Emergency Medical Information] Emergency Guide for Foreigners (What to Do in Medical Emergencies)	2025.12.03
[Health & Emergency Medical Information] 119 Emergency Medical Interpretation Service	2025.12.03
[Health & Emergency Medical Information] Health Information for Foreigners in Korea (KDCA Overview)	2025.12.07
[Travel Safety Information] Safety Tips for Foreigners in Korea & How to Report Emergencies	2025.12.01
[Travel Safety Information] Natural Disaster Alerts & Emergency Guidelines	2025.12.03

Saved Items Reservation

Cart

Please note that the amount will be recalculated based on the exchange rate at the time of reservation, not at the time the items are added to the cart.

or instant confirmation items, your reservation will be confirmed immediately once the payment is completed.

For items requiring confirmation within 30 minutes, we will check the availability and then send you a quotation. Please check the quotation sent via the reservation status page or email, and proceed with payment after confirmation.